At Matloob Traders, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your leather jacket, we offer a simple and hassle-free return process to ensure your shopping experience is smooth and stress-free.

Eligibility for Returns
You can return your leather jacket within 30 days of receiving it, provided that:

• The item is unused, unworn, and in its original, resalable condition.
• All tags, packaging, and accessories are intact and returned with the item.
• The item has not been altered, damaged, or washed.

How to Initiate a Return
To start a return, please contact our customer service team by email at [Your email address] or call us at +44 7861 657616. When reaching out, please provide:

• Your order number
• The reason for your return
• The item(s) you wish to return

Once we receive your return request, we will provide you with detailed instructions on how to return your item and, if applicable, a return shipping label.

Return Shipping
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. We recommend using a tracked return service to ensure your item arrives safely. Matloob Traders is not responsible for any items lost or damaged in transit during the return process.

Inspection and Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. If everything is in order, we will process your return and issue a refund to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and any discounts applied during the original purchase may affect the refund amount.

Exchanges
If you would like to exchange your jacket for a different size or style, please contact our customer service team. If the item is eligible for exchange and we have the desired size or style in stock, we’ll arrange the exchange for you. You’ll be responsible for the return shipping, but the cost of shipping the new item will be covered by us.

Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [Your email address] or +44 7861 657616. We will cover the return shipping costs and either issue a full refund or send you a replacement, depending on your preference. To help us resolve the issue quickly, please provide photos of the damage or defect along with your order number.

Non-Returnable Items
The following items are non-returnable:

• Personalized or custom-made jackets
• Gift cards
• Items marked as “Final Sale” during purchase

Customer Satisfaction Guarantee
We want you to love your purchase from Matloob Traders. If you have any questions or concerns about your return, feel free to reach out to our customer service team. We’re committed to making sure you have the best experience, whether you’re returning an item or simply need assistance.