At Matloob Traders, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your leather jacket, we offer a straightforward refund policy to ensure your peace of mind. Please read the following terms carefully:

Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:

• The item must be returned within 30 days of receipt.
• The jacket must be in new, unused, and resalable condition. It should not have been worn, altered, or damaged.
• The original tags and packaging must be intact and returned along with the item.

How to Request a Refund
To initiate a refund request, please contact our customer service team at [Your email address] or call +44 7861 657616. Please provide your order number and a brief explanation of why you are requesting a refund. Once we receive your request, we will send you detailed instructions on how to return the item.

Return Shipping
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. We recommend using a tracked shipping method to ensure your return reaches us safely. We cannot be held responsible for items lost or damaged in transit during the return process.

Refund Process
Once we receive and inspect the returned item, we will process your refund. If the return meets all the requirements, your refund will be issued to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, and any discounts applied to the original purchase may affect the total refund amount.

Exchanges
If you would like to exchange your item for a different size or style, please contact us as soon as possible. We will do our best to accommodate exchanges based on stock availability. Please note that exchange requests must also follow the return conditions outlined above.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your email address] or +44 7861 657616. We will arrange a free return and issue a full refund or replacement. Please provide photos of the damage or defect along with your order number for faster processing.

Non-Refundable Items
Certain items may not be eligible for a refund, including:

• Personalized or custom-made jackets
• Gift cards
• Items marked as “Final Sale” at the time of purchase

Customer Satisfaction
We are committed to providing high-quality products and customer satisfaction. If you have any concerns about your order or the refund process, please do not hesitate to reach out to our customer service team. We’re here to help and will do everything we can to resolve any issues to your satisfaction.